We're here to help.

Get all the answers you need, and get them in whatever way is most convenient for you.

Wait times may be longer than expected due to delays caused by COVID-19.

Due to the recent pandemic, we are currently experiencing high call volume, which may result in longer than usual wait times over the phone. Please reach out through email or chat to get the quickest response to your inquiry.

Popular Resources Online

Call Center

If you’d prefer not to use the options above, feel free to give us a call and one of our solar experts will be happy to help you over the phone. See below for our hours of availability.


If you’re considering solar, our sales representatives can answer any of your questions, and help you get started. If you’re already a customer, contact sales to refer a friend to Vivint Solar.

  • Mon-Fri, 7:00am - 7:00pm MST
  • Sat, 8:00am - 6:00pm MST
  • Sun: 9:00am - 5:30pm MST
  • 877.404.4129 Opt. 1
Pre-Install Scheduling

If your system has not been installed, and you need to speak with someone about an appointment, please call your sales representative.

System Support

Contact this team when you have questions about system connectivity, the account center, or any other system concern. They’ll be able to help ensure things are operating smoothly.


We hope you never have an issue with your bill—but if you do—call us and we can help answer questions about payment notices, automated billing, payment methods, or monthly invoices.

Change of Ownership

If you're buying or selling a home with a Vivint Solar system, changing your name, going through a bankruptcy, reporting the death of a contract signer, or need to update your records due to a major life event, give us a call and we'll be happy to help.

General Inquiries

Not sure where to go for help? Don’t worry, that’s what we’re here for. Reach out through our general line or drop us a line and we’ll help find the best resources for you.


If you are refinancing your home that is connected to a Vivint Solar system, email us and we will be happy to provide you with the required documentation to complete your transaction, as well as answer any questions you may have.

Get Support Anywhere

Don’t forget you can access your account, billing history, system information and more by logging into your online Account Center, or by downloading the Home Energy App from the App Store and Google Play.

Vivint Solar Basics

Have questions about getting started? Looking to move and not sure where to begin? Find the answers to questions like these and more by visiting Help Center.
Copyright © 2021 Vivint Solar Developer, LLC. All rights reserved. Vivint Solar Developer, LLC (EIN: 80‐0756438) is a licensed contractor in each state in which we operate. For information about our contractor licenses, please visit vivintsolar.com/licenses.