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Troubleshooting a SolarEdge A or StorEdge inverter

You either have a SolarEdge A inverter or—if you have a solar power battery—you have a StorEdge inverter. The good news is that we troubleshoot them the same way. Now that we know what type of inverter you have, we’re going to have you check a few things on it.

Check the functionality of your SolarEdge A or StorEdge inverter

1. On the inverter, locate the black, circular switch and make sure it’s pointed to the “ON” position.
  1. Next, find the little red switch on the inverter.

    It should be located in the gap between the two halves of the device. To see it, you may have to stoop down a little. Make sure the red switch is pointing to the 1 position.

  2. Look at the little screen on the inverter.

    Is the green “Power production” indicator lighting up, or do you see any information displayed on that screen? If you do, that’s great—that’s what we want to see.

  3. To verify that your inverter is working properly, locate the green button. It should be in the middle gap, next to the red switch. Again, you may have to stoop down to see it.

  4. On the inverter, look at the little screen and press the green button.

    Continue pressing it until you see "[S_OK] ON" on lower right-hand corner of the display and go to the next step. If the inverter isn’t getting power, give us a call and let us know what you’re seeing. We’ll send someone out to fix it.

Now that we’ve checked the functionality of your SolarEdge A or StorEdge inverter, we need to check to see if it’s connected to the internet.

Check the internet connection of your SolarEdge A or StorEdge inverter

To check the internet connection of your SolarEdge A or StorEdge inverter:

1. Go back to the little green button we referenced in step 5.
  1. Press the little green button to scroll through the different screens until you see the word “Server.”

If you see the phrase “Server: LAN,” it means your SolarEdge inverter uses a communication gateway to connect the solar energy system to the internet. Click the link to go to the next step in Troubleshooting a SolarEdge system with a gateway connection.

Error Message 1

If you see the phrase “Server: Cell,” it means your SolarEdge inverter uses an internal cellular device to connect your solar energy system to the internet. Click the link to go to the next step in Troubleshooting a SolarEdge system with a built-in cellular connection.

Error Message 2

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