Privacy Policy

*For specific sections regarding California residents, please scroll down to sections 11 & 12 of this Policy.

1) Privacy

Your privacy is important to Vivint Solar, Inc. (together with its affiliates, “Vivint Solar”). The following Privacy Policy (this “Policy”) discloses the information practices followed by Vivint Solar with respect to your personal information we gather through our website (this “Site”), the way we use the information internally, and our policy regarding sharing information with others. We have implemented these practices for this Site and related pages.

2) What information do we collect

We collect information from you when you register on this Site, respond to a survey, or fill out a form. Personal information gathered on this Site means any information that is related to an identified person, or that may be used to identify an individual, including, but not limited to: first and last name; email address; a home, postal or other physical address or other contact information; title, birth date, gender, occupation, industry, or personal interests; and other information necessary or useful to provide a product or service that you have requested. You may, however, visit our site anonymously.

3) How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive or private information is transmitted via Secure Socket Layer (SSL) technology, and we keep the information secure.

4) What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: i. To personalize your experience. Your information helps us to better respond to your individual needs. ii. To improve our Site. We continually strive to improve our Site offerings based on the information and feedback we receive from you. iii. To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs. iv. To process transactions. Your information will not be sold, exchanged, transferred, or given to any company other than an affiliate of Vivint Solar, Inc., such as Vivint, Inc., for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. v. To administer a contest, promotion, survey or other Site feature. vi. To send periodic emails. The email address you provide for order processing will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. vii. To serve you more relevant advertisements via Google AdWords and Bing Ads on other websites you visit, including Google and other sites (remarketing). This could be an advertisement on the Google or Bing search results pages or on a site in the Google Display Network. viii. To better understand the behavior of our customers and website visitors, we use Google Analytics’ 3rd-party audience data such as gender, interests and age. You can opt out of interest and behavior-based advertising from Google here, Google Analytics here and other third-party ad networks here.

5) E-mail communications

E-mail is not necessarily secure against all forms of interception. If your communication includes sensitive information about you and you would prefer not to transmit this information in this fashion, please contact us by mail or telephone rather than e-mail. We collect only those e-mail addresses that are volunteered by the visitor, through e-mail messages addressed to our company or its employees, or through visitor responses via the “contact us” portion of the Site, e-mail marketing destination web pages and public events. We use the lists of e-mail addresses for marketing purposes and to inform those interested in our products about events, products, services or other items of interest. We may also use the lists of e-mail addresses volunteered by our visitors to register the visitor for an extranet account or to process orders for brochures and other written materials. You may opt-out of receiving the promotional or marketing e-mails at any time by notifying us as a reply to any unwanted e-mail, or by writing to Vivint Solar at 1800 W. Ashton Boulevard, Lehi, Utah 84043. This opt-out procedure will not be available for e-mails that are necessary to provide confirmation of a completed transaction (such as a purchase, service request or change in the visitor’s user profile) or for e-mails that confirm a visitor's status as a registered user of the Vivint Solar customer extranet.

6) Other personal information

We may use a mailing address or phone number that a visitor provides for a variety of Vivint Solar related reasons. We may send periodic mailings to visitors or make telephone calls to inform those visitors who have provided a mailing address or telephone number of new products, services or events. We may also share such information with our affiliates, such as Vivint, Inc. If you do not wish to receive such calls or mailings, you may request to be removed from the contact list by contacting Vivint Solar at help@vivintsolar.com or by telephone 877.404.4129. Additionally, you may make your request by writing to Vivint Solar at 1800 W. Ashton Boulevard, Lehi, Utah 84043.

7) Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Third-party vendors, including Google, use cookies to serve ads based on your past visits to our website.

8) Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted affiliates, such as Vivint, Inc., and third parties who assist us in operating our Site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. As we develop our business, we may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Vivint Solar or as part of a corporate reorganization or stock sale or other change in corporate control.

9) Data security

We safeguard the security of the data you send us with certain physical, electronic, and managerial procedures. We have taken reasonable precautions to protect against misuse, theft, loss, unauthorized access, disclosure, alteration or destruction of your personal information. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet. We suggest that you change your passwords often, that your passwords include a combination of letters and numbers, and that you make certain that you are using a secure browser. Products and services are available which can help give you privacy protection while navigating the Web.

10) Third-party links

At our discretion, we may include or offer third-party products or services on our Site. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites.

11) California Consumer Privacy Act - Privacy Policy

Information for California Residents

California Consumers’ Rights and Choices

If you are a California resident, California law permits you to request Information regarding the:

- Categories of Personal Information (as defined by applicable California law) collected, sold or disclosed by us;

- Purposes for which categories of Personal Information collected by us are used;

- Sources of information from which we collect Personal Information; and

- Specific pieces of Personal Information we have collected about you.

In addition, if you are a California resident you may:

- Opt-out of the sale or disclosure of your Personal Information, in some circumstances;

- Opt-out of receiving marketing communications from us; however, you may still receive administrative communications regarding the Services;

- Opt-in to certain financial incentive programs we may offer related to the collection, sale, or deletion of your Personal Information; and

- Request deletion of your Personal Information by us and our service providers, in some circumstances.

You will not be discriminated against for exercising your rights under the California Consumer Privacy Act. Our privacy policy can be found at: https://www.vivintsolar.com/privacy-policy

Collection of Personal Information from California Residents

We have listed below the personal information we may have collected from California residents in the past 12 months.

Category of personal information we may collect: Identifiers

Categories of sources from which we may obtain your “Identifiers” include:

- Directly from consumers, consumer data resellers.

The purposes for collecting your “Identifiers” include:

- To facilitate our contractual obligations, and improve our products and customer experience.

Category of personal information we may collect: Personal Characteristics

Categories of sources from which we may obtain your “Personal Characteristics” include:

- Consumer data resellers.

The purposes for collecting your “Personal Characteristics” include:

- To improve our products and customer experience.

Category of personal information we may collect: Commercial Information

Categories of sources from which we may obtain your “Commercial Information” include:

- Directly from consumers, third-party service providers.

The purposes for collecting your “Commercial Information” include:

- To facilitate our contractual obligations, and improve our products and customer experience.

Category of personal information we may collect: Internet/Electronic Activity

Categories of sources from which we may obtain your “Internet/Electronic Activity” include:

- Third-party service providers.

The purposes for collecting your “Internet/Electronic Activity” include:

- To improve our products and customer experience.

Category of personal information we may collect: Geolocational Data

Categories of sources from which we may obtain your “Geolocational Data” include:

- Third-party service providers, public records.

The purposes for collecting your “Geolocational Data” include:

- To improve our products and customer experience.

Category of personal information we may collect: Sensory Information

Categories of sources from which we may obtain your “Sensory Information” include:

- Directly from consumers.

The purposes for collecting your “Sensory Information” include:

- To improve our products and customer experience.

Category of personal information we may collect: Inferences

Categories of sources from which we may obtain your “Inferences” include:

- Directly from consumers, consumer data resellers.

The purposes for collecting your “Inferences” include:

- To facilitate our contractual obligations, and improve our products and customer experience.

Here is information on whether we sell or share your personal information.

Selling/sharing your personal information

Categories of third parties we may sell your personal information to:

- We do not sell personal information to third parties.

Categories of third parties we may otherwise share your personal information with:

- Advertising networks, internet service providers, data analytics providers, government entities, operating systems and platforms, social networks, consumer data resellers, investors.

Requests

You can make requests related to your California privacy rights at the attached links:

- Access My Personal Information: (https://www.requesteasy.com/5d41babe94fc3100041f3143);

- Delete My Personal Information: (https://www.requesteasy.com/5d41babe94fc3100041f3143);

- Do Not Sell My Personal Information: (https://www.requesteasy.com/5d41babe94fc3100041f3143);

You may also make those requests by calling our toll free number: 877.404.4129.

Please be aware that we do not accept or process requests through other means (e.g., via fax, social media, email addresses, etc.) or through in-person interactions with our employees.

When you make a request, we may ask you to provide verifying information, such as your name, email, or phone number. We will review the information provided and may request additional information via email or other means to ensure we are interacting with the correct individual. Please also be aware that making any such request does not ensure complete or comprehensive removal or deletion of Personal Information or content you may have posted, and there may be circumstances in which the law does not require or allow us to fulfill your request.

Children

Our Services are not directed to children, and we do not knowingly collect Personal Information from children under the age of 16. If you learn that a child has provided us with Personal Information, then you may contact us as indicated above.

Do Not Track

Vivint Solar does not currently take steps to respond to browsers’ “Do Not Track” signals as no uniform standard to respond to such signals has been developed at this time.

12) California Online Privacy Protection Act compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our Site may make any changes to their information at any time in writing by contacting Vivint Solar (see “Contact Us”).

13) Children's Online Privacy Protection Act compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our Site, products and services are all directed to people who are at least 13 years old or older.

14) Online privacy policy only

This online privacy policy applies only to information collected through our Site and not to information collected offline.

15) Terms and Conditions of Use

Please also visit our Terms and Conditions of Use establishing the use, disclaimers, and limitations of liability governing the use of our Site at https://www.vivintsolar.com/terms-of-use

16) Your consent

By using our Site, you consent to our online privacy policy.

17) Changes to our Privacy Policy

By using this Site, you consent to the collection and use of your information as we have outlined in this Privacy Policy and to our Terms of Use Policy. Vivint Solar may decide to change this Privacy Policy from time to time. When we do, we will post those changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it.

18) Contacting us

If there are any questions regarding this privacy policy, you may contact us using the information below: Vivint Solar, Inc. 1800 W. Ashton Blvd. Lehi, UT 84043 help@vivintsolar.com 877.404.4129

Copyright © 2020 Vivint Solar Developer, LLC. All rights reserved. Vivint Solar Developer, LLC (EIN: 80‐0756438) is a licensed contractor in each state in which we operate. For information about our contractor licenses, please visit vivintsolar.com/licenses.